Privacy Policy

Gabriel Mata, Kröb 20A, 87645 Schwangau, Germany. Email: info@neuschwansteincastletours.net, phone: +49 176 60308968. Neuschwanstein Castle Tours is a private service and is not affiliated with the Bavarian Palace Administration or the official Ticket Center Hohenschwangau.

This website is hosted by Vercel Inc., USA. When you open a page, the hosting provider processes technically necessary connection data (IP address, date and time, requested page, browser and device information) to deliver the website and keep it secure. Legal basis: Art. 6(1)(f) GDPR. Transfers to the USA are based on the EU-US Data Privacy Framework or the EU standard contractual clauses.

Tour bookings are made through our booking system at neuschwanstein-tickets.skyops.pro. We process the details you enter (name, email, phone number, date, number of guests and booking notes) to fulfil the booking and contact you about your visit. Payments are processed by Stripe Payments Europe Ltd., Dublin, Ireland; card data goes directly to Stripe and is not stored by us. Legal basis: Art. 6(1)(b) GDPR. Booking and invoice records are kept for the retention periods required by German commercial and tax law (up to ten years).

If you contact us, we process your message and contact details to answer your request. Legal basis: Art. 6(1)(b) GDPR for booking-related requests, otherwise Art. 6(1)(f) GDPR. If you choose WhatsApp, WhatsApp Ireland Ltd. also processes your data under its own privacy policy.

With your consent we use Google Analytics 4 and, on the ticket page, Google Tag Manager with Google Ads conversion measurement (Google Ireland Ltd., Dublin, Ireland) to understand how visitors use the website and to measure bookings, including across our booking pages. If you consent to campaign measurement, advertising click IDs (for example gclid) and UTM parameters are stored in a cookie for up to 90 days so that a booking can be attributed to the ad. Google Analytics uses cookies and similar technologies and processes usage data such as pages viewed, device and approximate location; IP addresses are not stored by Google Analytics 4. Data may be transferred to Google LLC in the USA under the EU-US Data Privacy Framework. Legal basis: your consent, Art. 6(1)(a) GDPR and § 25(1) TDDDG. These services are only loaded after you consent in the cookie banner. You can change or withdraw your consent at any time with effect for the future via the “Cookie settings” link in the footer. Your choice is stored in your browser (local storage).

Under the GDPR you have the right to access, rectification, erasure, restriction of processing, data portability and objection, and the right to withdraw consent. You may also lodge a complaint with a supervisory authority, for example the Bayerisches Landesamt für Datenschutzaufsicht (BayLDA), Ansbach. To exercise your rights, contact us at the address above.